Online Payments

Make a Payment or Set-Up Auto Payments at AWWU Payment Portal

Create your secure online account to:

• View Bill Statements Electronically
• Access Your Payment History
• Set Up Autopay
• Go Paperless and Receive Your Bills by Email

Online Bill Payment Instructions

• Creating an Online Profile
• Enrolling in Auto Payments
• How to Make a One-Time Payment
• Update Your Credit Card Online
• Enrolling Multiple AWWU Accounts into Online Profile
• Need Help with Your Online Account?  Contact Us

Automated Phones

Pay 24 Hours a Day Using a MasterCard, Visa, or Electronic Check through our Interactive Voice Response System at (907) 564-2700 or Toll Free at (866) 650-2700 

By Mail

Use the Pre-Addressed Envelope Included in Your Bill or Mail to:

AWWU
P.O. Box 196626
Anchorage, AK  99519-6626

In Person

Customer Service phone lines and lobby are available Monday through Friday, from 8:30 AM to 4:30 PM **
** Exception:  Phones and lobby open at 9:00 AM on the first and third Wednesday of each month.

 Drop Box is Available 24 Hours, east of the Utility entrance at 3000 Arctic Blvd.

• Payments or documents received after 2:30 PM will be processed the next business day.